5 rules before you paste anything
- Leave out sensitive data. Remove customer names, account numbers, and health or financial details unless you're using an approved business account with data protections.
- You're the editor. AI drafts; a person reviews anything that goes to a customer.
- Check facts and numbers. AI can sound confident and still be wrong.
- Give context. Tell it who you are, who the audience is, and what good looks like.
- Write down your rules. A one-page AI policy keeps your team on the same page. Use our free AI Use Policy Template.
The prompts
Write a friendly, professional reply to this customer message. Keep it under 120 words, acknowledge their concern, and give a clear next step: [paste message, with names and account details removed]
Turn these notes into an FAQ page with 8 questions and plain-English answers for customers of a [type of business]: [paste notes]
Rewrite this reply so it sounds warmer and less defensive, without promising anything we can't deliver: [paste draft]
Create 5 short text-message templates for a [type of business]: appointment reminder, running late, job complete, review request, and follow-up after no response.
I sell [service] to [type of customer]. List the 10 most common objections they likely have and a short, honest response to each.
Write a 3-email follow-up sequence for someone who asked for a quote on [service] but hasn't replied. Space them 2, 5, and 10 days apart. Keep each under 100 words.
Summarize this discovery call into: the customer's goals, their problems, budget or timing signals, and agreed next steps: [paste notes]
Turn this list of features into benefits a busy small business owner would care about: [paste features]
Turn these rough notes into a step-by-step checklist a new employee could follow: [paste notes]
Here's how we handle [process] today: [describe]. Point out steps that seem redundant, error-prone, or easy to automate.
Create a weekly meeting agenda for a [size]-person team that covers priorities, blockers, and customer issues in 30 minutes.
Draft a new-hire first-week plan for a [role] at a [type of business], day by day.
Write 5 LinkedIn post ideas for a [type of business] that start a conversation rather than sell. Each should end with a question.
Rewrite this paragraph from our website so a customer understands what we do in one read. Use plain language: [paste text]
Turn this blog post into a LinkedIn post, a Facebook post, and a short email to customers: [paste post]
Give me 10 blog topic ideas answering questions [type of customer] search for before hiring a [type of business].
Write a polite but firm reminder for an invoice that is [number] days overdue. Include the amount [amount] and a way to pay.
Summarize this contract or policy in plain English and list anything I should ask a professional about: [paste text, without confidential details]
Create a simple monthly checklist for closing out the books for a small business using [accounting software].
Turn this messy list into a clean table with columns for [columns]: [paste list]
I need to tell my team about [change]. Draft a short, clear announcement that explains why, what changes, and what stays the same.
Help me think through this decision: [describe]. List the options, the pros and cons of each, and questions I should answer before deciding.
Write 5 thoughtful questions to ask in a one-on-one with an employee who seems disengaged.
Give me a 90-day plan to [goal], broken into monthly milestones and weekly actions.
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Want help putting this into practice?
This tool is a starting point. Liberty Smart helps businesses and organizations turn it into a working system through our AI & Technology Adoption work.